WHEN IT'S CRITICAL, YOU CAN COUNT ON US
Already with us?Raise a ticket here
If you're already a 2ndQuadrant Support customer, you can raise a ticket for help here.
2ndQuadrant provides full 24/7 problem resolution technical support for production systems. If PostgreSQL breaks, we'll get you back up quickly.
Just like an insurance policy, Production Support is something you'll be glad you have when things don't go according to plan. If access to your data is critical, we provide the reassurance of a quick recovery.
We have more than 13 years of experience doing just that, for companies of all sizes, 7 days a week.
|GOLD PLAN||PLATINUM PLAN|
|Lowest Initial Response (sev 1)||Within 60 mins||Within 15 mins|
|Standard Escalation Time (sev 1)||Within 90 mins||Within 30 mins|
|Release Lifetime||7 years||7 years|
|SLA GUARANTEES Fix||No||Yes|
|Number of Incidents||Unlimited||Unlimited|
|Severity 1 initial response||1 hour||15 min (bug fix within 24h)|
|Severity 2 initial response||2 hours||2 hours (bug fix within 10d)|
|Severity 3 initial response||Next business day||Next business day (bug fix within 20d)|
|Severity 4 initial response||1 week||1 week (bug fix within 60d)|
|Enquire now||Enquire now|
Our popular Gold plan is perfect for many organisations, offering the peace of mind of an error fix, with fast response and resolution times.
Our Gold service is available in English and Spanish, using native or fluent speakers.
If speed of resolution is absolutely critical, our Platinum plan provides an even faster response time and guaranteed resolution times.
With Platinum Production Support, not only are critical situations handled swiftly, we guarantee to respond in person (no automated responders) within 15 minutes. We also guarantee to provide a workaround solution within 4 hours and a bug fix within 24 hours.
Platinum Production Support is currently available in English language only.
Support on IBM z/Linux
2ndQuadrant now offers PostgreSQL Production Support on the IBM z Systems platform, running either RedHat or SUSE Linux.
This service provides IBM z System users with the class-leading combination of the most advanced 24/7 professional PostgreSQL technical support service available, with the extraordinary capabilities of this IBM mainframe technology.Read more
This is an add-on service available to purchasers of Production Support. We provide expert intervention to assist when onsite skills are not available.
We can provide this service for just one server, which can be a cost effective alternative to employing someone to provide the same resources.
If you are using PostgreSQL in a pre-production or development environment, we offer access to technical expertise through our Developer Support service, including unlimited access to some of the best PostgreSQL experts around.
We offer this service on a monthly subscription basis (minimum contract 6 months).Read more
With 2ndQuadrant you deal with PostgreSQL experts from the first point of contact.
Our professional support function is staffed by world-class experts who have years of experience and are themselves Postgres contributors, developers or committers:
When you call us, a noted PostgreSQL expert/developer/contributor will actually respond, personally. And if they can't help, we'll mobilise more people until we can.
We don't have Level 1 staff as call panel-handlers, we don't operate from far away call centres and we don't rely on Google search for our expertise!
We don't just provide support - we guarantee help.
Guaranteed fairest price
Our Production Support subscriptions are available to purchase on a per server basis (per PostgreSQL instance - which particularly benefits clients using multi-core and multiple servers) and on per socket basis (more suitable for environments that consist of many virtualised servers).
We call this our price optimization policy; our commitment to providing support for the lowest possible fee, matched to a client's specific needs.